Terms of Service

Welcome to VELOURA. By accessing or using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms of Service apply to all users of the site, including browsers, customers, and merchants. We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

We reserve the right to modify or discontinue products at any time. Prices are subject to change without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of products or services.

3. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before an order is processed and dispatched.

4. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. VELOURA is not responsible for delays caused by customs, weather, or third-party carriers. Please refer to our Shipping Policy for full details.

5. Returns & Refunds

Our return and refund process is outlined in our Refund Policy. By making a purchase, you agree to the terms stated therein.

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of VELOURA and may not be reproduced or used without our express written permission.

7. Limitation of Liability

VELOURA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

9. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through good-faith negotiation or, if necessary, through the appropriate legal channels.

10. Contact

If you have any questions about these Terms of Service, please contact us at support@veloura.com.

Last updated: August 2026