Shipping Policy

Thank you for shopping with VELOURA! Please read our shipping policy carefully so you know what to expect when you place an order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

• Domestic: 3–7 business days
• International: 7–21 business days depending on destination

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — keep an eye on our store for updates!

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@veloura.com and we will do our best to resolve the issue promptly.