Refund Policy

At VELOURA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Personalized or custom-made products
• Perishable goods
• Downloadable digital products

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or defective item, we will gladly exchange it. Please contact us at support@veloura.com within 48 hours of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

Contact Us

For any refund or return enquiries, please email us at support@veloura.com.