Privacy Policy

At VELOURA, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit our store.

Information We Collect

When you place an order or register on our site, we may collect the following information:

• Name and contact details (email, phone number)
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• Order history and preferences
• Device and browsing data (via cookies)

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and shopping experience
• Send promotional emails (only if you have opted in)

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of our store.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share data with trusted service providers (such as payment processors and shipping carriers) solely to fulfil your order.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To make a request, please contact us at support@veloura.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: August 2026